Technical Support

Please contact:

Our specialists will be pleased to answer any questions about your EleSy automation package. Contact:

Phone: (3822) 60-10-60
Fax: (3822) 499-900
E-mail: support@elesy.ru

What we need to know

In order to process your request promptly and completely, please provide us with the following information:

  • Name of the automation object or legal entity;
  • Technical staff contact information;
  • Detailed problem description (in case of the product failure, fix the failure time and describe the staff actions prior to the failure);
  • Versions, production serial numbers (in case of the failure);
  • Additional diagnostic data (e.g. in case of the failure, provide OS records, screenshots of dialog boxes, screenshots of component statistics program windows, description of equipment panel indication signals, etc).